Why We Use Closed Box Delivery
We want to be fully transparent about how we deliver your orders — and why this policy is actually good for you as our customer.
We protect every order — for both of us
At Penguin.com.bd, every product we ship is 100% sealed, QC-passed, and untouched. We never open a product at our facility. What leaves our warehouse is exactly what was packed by the manufacturer.
Over time, we noticed a small number of incidents that hurt both our customers and our business. To keep things fair for everyone, we switched to Closed Box delivery — where the delivery agent is not permitted to open the parcel before payment.
Fraudulent returns
Some customers would open the product, inspect it, and return it — leaving us with an opened, unsellable item even when nothing was wrong.
Product swapping
In rare cases, a customer would open the parcel, swap the new product with their old or broken one, and then “return” it — resulting in a loss for us and no justice for genuine customers.
Accidental damage during inspection
Sometimes while checking the product at the door, a scratch or small damage would happen unintentionally — and then the customer would want to return it, even though it left us in perfect condition.
✅ Here’s our promise to you: If your product has any defect, damage, or mismatch — after you pay and open it — we will take full responsibility. Just contact us and we will sort it out. We guarantee your problem will be resolved.
We also want to be honest: even though every product is QC-passed before shipping, defects can sometimes appear during transit — products pass through multiple hands before reaching your door. That is also covered under our return policy.