Introduction

Baraka Store and Gadgets (“we”, “us”, “our”, “the Website”) is an online electronics and gadgets store operating in Bangladesh. This Privacy Policy explains what information we collect from you, how we use it, who we share it with, and the choices you have. By using this Website or placing an order with us, you agree to the practices described here.

 

Information We Collect

We collect information you provide directly, and information generated automatically as you use the Website:

  • Account & Order Data: name, phone number, delivery address, email address, order history.
  • Payment Data: we currently accept payments only via bKash and Cash on Delivery (COD). For bKash payments, we use our own secure bKash payment integration — your bKash PIN or account password is never entered on our site or seen by us. We only receive the transaction ID and payment status needed to confirm your order. For COD orders, no online payment information is collected at all.
  • Communication Data: messages you send us via phone, email, Messenger, or live chat, kept to help resolve orders or complaints.
  • Technical Data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

How We Use Your Information

  • To process, confirm, and deliver your orders.
  • To provide customer support and resolve returns, warranty, or complaint issues.
  • To send order updates via SMS, email, or Messenger.
  • To improve our products, catalog, and website experience.
  • To run marketing and retargeting campaigns (e.g. via Meta/Facebook Ads) so you see relevant offers.
  • To detect and prevent fraud, abuse, or policy violations.

Cookies & Advertising Technologies

We use cookies, the Meta Pixel, and Conversions API to understand how visitors use our site and to measure the performance of our advertising. These tools may share limited data (such as your browsing activity on our site) with Meta to help us show you more relevant ads and measure results. You can control cookies through your browser settings; disabling them may affect some site features such as cart and login.

Sharing Your Information

We do not sell your personal information. We share it only where necessary to run our business:

  • Delivery Partner (Pathao) — to deliver your order to your address.
  • Payment Partner (bKash) — to verify and confirm bKash payments made for your order. We do not currently offer card payments, and we do not share your data with any card processor or third-party payment gateway.
  • Marketing & Analytics Partners (e.g. Meta) — to run and measure advertising, as described above.
  • Legal Authorities — where required by Bangladeshi law or a valid legal request.

Data Retention

We retain your order and account information for as long as necessary to fulfill orders, handle warranty or return claims, comply with tax and legal obligations, and resolve disputes. You may request deletion of your account data, subject to what we are legally required to keep.

Your Rights & Choices

  • You may request a copy of the personal information we hold about you.
  • You may ask us to correct inaccurate information.
  • You may opt out of marketing SMS/email at any time by contacting us.
  • You may request deletion of your account, subject to order and legal record-keeping requirements.

Children’s Privacy

Our Website is intended for users who are legally able to enter into a purchase agreement. If you are under 18, please use this Website only under the supervision of a parent or guardian. We reserve the right to cancel any order or registration where we become aware the buyer is a minor acting without guardian consent.

Our commitment: We apply reasonable technical and organizational safeguards — including access controls and regular review of our systems — to protect your information from unauthorized access, loss, or misuse. No online system is 100% secure, but we work continuously to keep your data safe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Website after changes means you accept the updated policy.